A team made of immense talent, coming from various large global organizations

Dynamics CRM:

Microsoft Dynamics CRM application and technical Support
  • Functional and Technical Support on Sales, Service and Marketing modules of MS CRM.
  • Technical Support for all editions of MS CRM (online, on-premise and IFD).
  • Configuration of system settings, user and security management.
  • Automating business process with the Workflow implementation and customization.
  • Extending Stack Edge with SDK customization specific to the editions – online, on-premise and partner hosted.
  • Implementing and maintaining the XRM based applications.
  • New line of business application through XRM with rich UI using Silverlight, JSON and JQuery.
  • Enhancement to existing add-ons or XRM applications.
  • SSRS report development and Dashboard configuration.
  • Managing the routine business activities - Importing Data / Leads, automating lead generation and routing, reporting etc.
  • Support on all versions on MS CRM (1.2, 3.0, 4.0, and 2011).

Microsoft CRM Integration and Support
  • Integration with other Systems – QuickBooks, etc.
  • Integration of MS CRM with the existing or legacy systems.
  • Integration of MS CRM with SharePoint using built-in integration component or extending it for additional features.
  • Integration of MS CRM with company portal, websites, social networks, mapping tool, payment gateways & utility services.
  • Integration with other services and feeds for automation of lead generation.
  • Integration using ready-made adaptors, tools like Scribe, Expertlogix and custom adaptors.

Installation, Troubleshooting & Maintenance

  • Installation of MS CRM on different deployment models – single box, two box and multi-tier.
  • Installing and configuring MS CRM Outlook client for end users.
  • Configuration of MS CRM, integration of MS CRM with SharePoint, Exchange, MS Office application etc.
  • Maintenance of production data & customization and ensuring the smooth running of the system.
  • Migrating data and customization from one edition to other and one deployment to other.
  • Version up gradation of MS CRM along with data and customization.
  • Migrating data from different systems

How do we give support?

  • Wide range of support models.
  • Dedicated resource or team.
  • Remote and Onsite support with well-equipped infrastructure, Video Conferencing, Web Meeting, VOIP, Chat etc.

SharePoint

Dynamics CRM